Contact & Support
For connection, subscription, or billing issues, submit a ticket through the user panel. Keep the issue description and follow-up replies together for easy reference.
Submit a support ticket
For connection issues, failed subscription updates, payment and order checks, and refund requests.
Log in through the user panel and describe the issue in the support ticket area. To add information to an existing ticket, reply to that ticket so the troubleshooting history stays in one place.
Response times depend on when a reply is posted to your ticket. No fixed response time is published. Connection troubleshooting or payment checks may require additional information. Check your ticket for updates after submitting it.
Email & Telegram
No verifiable email address or Telegram contact details are currently published. Please use the support ticket form.
What issues are suitable for email?
Email is often useful for detailed explanations and exchanging written documents. VPNText has not published a support email address, so there is no email contact option or guaranteed email response time. For account or order issues, submit a ticket through the user panel.
Can I contact VPNText on Telegram?
Telegram is often used for brief questions, but VPNText has not published an official Telegram account or group. No Telegram link or response time is available. Do not assume accounts with the same name found in search results are verified support channels.
Before you submit
Describe what happened; you don't need to diagnose the cause first.
Connection & access issues
Include your device platform, client name, selected region and route type, and roughly when the issue occurred. Say whether you can't connect at all, are connected but can't open web pages, or are having trouble with a particular site or app. Include the exact error message and steps you've already tried.
Subscription & billing issues
For a failed subscription update, include the error message and your most recent steps. For payment or order issues, provide the relevant order number, payment method, and order status. In screenshots, show only the information needed to investigate.
Refunds
VPNText offers a 30-day refund policy. Submit a ticket with your refund request and relevant order details. See the Refund Policy and Terms of Service for the full terms.
Helpful guides
For your first setup, start with the Quick Start Guide. If setup is complete but access isn't working, check the symptoms in Troubleshooting. For pricing, data reset details, and upgrade rules, see Plans.
If the issue persists after these checks, list the steps you've already tried in your ticket so the support team can pick up where you left off.